Terms and Conditions

1. Using website or platform

The Terms and Conditions as set out herein constitute an understanding or agreement between M/s Good Will  & Company ("Good Will",’’company ‘"we", "us" or "our"), which is owner or operates the Platform/website of one side and a natural or legal person who accesses or visits or uses this Platform in any manner ("you" , “customer’ "your") on the other side.
After using the Platform / website, you expressly agree to be legally bound by the Terms and conditions as stated herein.

2.Product warranties or guarantee
The company gives no warranties, or guarantees (whether express, implied in law or residual) relating to any products offered or listed in the website. The company disclaim any warranty or guarantee in relation to any product offered or listed on the Website or platform.
In particular, that all products listed on the Website are subject to availability and minor differences up to 3% in colour and/ or appearance between the products listing on the Website.
You shall not render or serve any claim on the company in any circumstances if there is non availability of product or having a minor differences of colour and/ or appearance between the products as listed on the Website and delivered to you.

3. Trademarks or logos or Intellectual Property
The Company owns all Intellectual Property Rights of the Website, including all rights, title and interest, copyright, utility models, trademarks, trade names, logos, designs, text, content, and graphics.
You acknowledge and agree that you shall not use, reproduce or distribute or share or disclose any content,,text, pictures and video from the Website without taking approval/permission from the company.The trademarks, names, and logos displayed on this website are registered / unregistered trademarks of the website owner.

4. Purchases made on the Website
These Terms and conditions apply to you by using company Website. Product listings on the Website do not amount to an offer by the company or a legally binding contract. The contract for purchase of any such product is completed when we confirm acceptance of your order

5. Prices
The prices displayed for products on the Website may be inclusive of Taxes (GST) and if not, then such GST shall be added separately to the customer account. All the prices are in Indian Rupees (INR). Good Willreserve the right to recover or charge shipping fee as extra over an amount as mentioned in the website.

6.Payments
The company will accept the following payment in the following ways:
(i) Credit/ debit cards of all leading banks.
(ii) By way of Net banking payments
(iii) any UPI methods
(iv) Cash on delivery up to a maximum limit of 2000/ INR

7. Levy of Cancellation fee
If a customer cancel the purchase order after making the payment, then company may levy a cancellation fee if the shipping is in process. This cancellation fee will be displayed on the Website before you confirm your cancellation order.


8 .Product ownership
All Products will remain company ownership until you have paid all amounts due to us under the agreement for any purchase made under this website, including payment of shipping charges, You may not allowed to sell any of the Product before full ownership has been passed to you.

9. Delivery of products
The customer is responsible for providing or made available to us all accurate and true information and details for the purposes of delivery of products, including name, address and other contact details if required. If the details provided are incomplete or false, it may cause delay of delivery or otherwise may lead to cancellation of your order, along with levy of a cancellation fee.

10. Free Gift items and discount
All free gift product offered herein may be treated as discounts.In Case of Partial or full Cancellation of Orders with a Free gift, the Amount refunded will not include the discount attributed to the Free Gift.

11. Using company Website and its Services
You acknowledge and agree that the products listed in the Good Will Website may display or exhibit all the related informations .if it is necessary website may includes information like music, photographs, short video clip, or other materials information ("Content"), which has been uploaded, posted,or otherwise made available in the website by third party or parties. All these content showing in the website is the sole responsibility of the person from where these Content generated. We can not control these Content generating from third parties, so that we do not give guarantee to any one for the accuracy, truthness, integrity or quality of these Content.


Website users also agree and acknowlegde that you shall not use the Website for carry out any work or activity which is unlawful or illegal and also agree not to download ,upload, post, or otherwise make available any of website Content which is unlawful, or illegal or otherwise objectionable.

12. Computer generated invoicing or billing
The company shall issue an invoice electronically as required by law, we reserve the right to issue or make available electronic invoices and the customer has agreed and acknowleded for it. This electronic invoice or records are generated by the use of a computer system and it does not require any physical or digital signatures on its records or invoice.


13. Plating services for Silver Jewelry products
The plating services on your Silver jewellery products purchased from Good Will website in India is eligible for 3 years from the date of billing/ purchase.Plating services includes only silver jewelry products and plating services on silver coin or personilsed gift items are not available by the company.

14. Indemnification and limitation of liability
The website owner shall not be responsible for any loss or damage (whether direct or indirect or consequential), or for any personal injury or any expenses which may be incurred by you or any third party as a result of using website. The website owner will not responsible or liable to you for all such loss or damage or expenses incurred .


You agree and acknowledge to indemnify the Company and its officers for any claim or demand raised, including legal fee/Court fee and other expenses for any losses or damage suffered by the company.


15. Conflict in any provision
If there is a conflict in the provisions of any terms and and conditions, the other relevant provision of terms and conditions which relate to a particular section of the website shall prevail in respect of your use of the website

16. Severability clause
If any provision of these terms and conditions, which is becomes non enforceable under applicable law, and only to the extent that is so unenforceable, will be excluded from such terms and the remaining provisions of terms and conditions shall be valid and shall remain in full force and effect.

17. Governing Law and jurisdiction
These Terms and conditions or Privacy Policy shall be governed in accordance with the law force in India and the parties herein agree to it consented that the courts located in New Delhi ,India shall have exclusive jurisdiction over all controversies or disputes arising under this agreement or use of website .

18. Force Majeure Events
The company will not be held liable or responsible to you or any other party under any agreement for any delay in fulfilling our obligation or failure to comply or performing any terms and conditions if the delay or failure arises from any cause which is beyond Good Will reasonable control.

Force majeure activities or incidents may include without any limitation such as.acts of God , wars or invasion,Govt order of law, strikes or labour stoppage, natural disasters (e.g., flood ,fire,explosion or earthquakes), terrorist attacks or riots, epidemics pandamic, etc.

17. Termination of services
The Company may, without prior notice and without any liability or compensation, immediately terminate, or suspend your access to the Website in case you breaches or violate any of Terms or conditions contained herein which may include fraudulent or illegal activities etc.


18. Grievance and Complaint
You can address any complaint to the customer support team for any discrepancies and grievances with respect to any purchase on this Website and terms of the agreement.
Email ID: contact@Goodwill.com